Terms of Service

1. Acceptance of Terms

By accessing and using DonorLog ("the Service") available at https://www.donorlog.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and the individual developer operating DonorLog ("we," "us," or "our").

2. Description of Service

DonorLog is a donor management platform designed to help nonprofits and charitable organizations:

• Manage donor information and relationships
• Track fundraising campaigns and donations
• Process payments and generate tax receipts
• Integrate with financial institutions and payment processors
• Provide analytics and reporting tools

The Service is provided "as is" and may be modified, suspended, or discontinued at any time without notice.

3. Eligibility Requirements

Age Requirement

You must be at least 18 years old to use the Service. If you are under 18, you may only use the Service with the involvement and consent of a parent or guardian.

Geographic Availability

The Service is available to users in Canada. By using the Service, you represent that you are located in this jurisdictions.

Lawful Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service:

• In any way that violates applicable laws or regulations
• To transmit or facilitate the transmission of harmful, offensive, or illegal content
• To attempt to gain unauthorized access to the Service or other users' accounts
• To interfere with or disrupt the Service or servers

4. User Responsibilities

Accurate Information

You are responsible for:

• Providing accurate, current, and complete information when using the Service
• Maintaining the security of your account credentials
• Notifying us immediately of any unauthorized use of your account
• Ensuring that all information you provide complies with applicable laws

Acceptable Use

You agree not to:

• Use the Service for any fraudulent or deceptive purpose
• Attempt to reverse engineer, decompile, or disassemble the Service
• Use automated systems or bots to access the Service
• Share your account credentials with others
• Use the Service to store or transmit malicious code

Compliance with Laws

You must comply with all applicable laws and regulations when using the Service, including but not limited to:

• Privacy and data protection laws
• Financial services regulations
• Anti-money laundering laws
• Tax reporting requirements

5. Plaid Integration Disclaimer

Financial Data Access

The Service integrates with Plaid to securely access your financial information. When you choose to link your bank account:

• Secure Connection: All financial data is retrieved securely through Plaid's encrypted API
• Plaid's Terms Apply: Your use of Plaid's services is subject to Plaid's own Terms of Service and Privacy Policy
• Data Sharing: By linking your account, you authorize Plaid to share your financial information with us
• Third-Party Service: Plaid is a third-party service provider, and we are not responsible for Plaid's services or any issues arising from their use

Plaid's Responsibility

Plaid is responsible for:

• The security of your bank account credentials
• The accuracy of financial data retrieved from your bank
• Compliance with financial data protection regulations
• Any issues related to bank account connectivity

We recommend reviewing Plaid's Terms of Service and Privacy Policy at https://plaid.com/legal.

6. Payment Processing Disclaimer

Payment Processors

The Service processes payments through Square and Clover. When you make payments:

• Secure Processing: All payments are processed securely through these third-party payment processors
• Processor Terms Apply: Your use of payment services is subject to Square's and Clover's respective Terms of Service and Privacy Policies
• Third-Party Services: Square and Clover are third-party service providers, and we are not responsible for their services

Payment Processor Responsibilities

Square and Clover are responsible for:

• Processing your payment transactions
• Handling payment disputes and chargebacks
• Compliance with payment industry standards
• Security of payment information

We recommend reviewing:

• Square's Terms of Service: https://squareup.com/legal/ua
• Clover's Terms of Service: https://www.clover.com/legal

7. Refund and Chargeback Policies

General Policy

Refunds and chargebacks are handled according to the policies of the applicable payment processor (Square or Clover) and your financial institution.

Donation Refunds

• Refunds for donations are subject to the policies of the receiving nonprofit organization
• We do not guarantee refunds for any transactions processed through the Service
• Chargeback disputes should be directed to your payment processor or financial institution

Service Fees

• Service fees charged by DonorLog are generally non-refundable
• Refunds may be provided at our sole discretion in exceptional circumstances

8. Limitations of Liability

No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES OF ACCURACY OR COMPLETENESS

Third-Party Services

We are not responsible for:

• The availability, accuracy, or reliability of third-party services (Plaid, Square, Clover)
• Any damages or losses resulting from the use of third-party services
• Service interruptions or outages of third-party providers
• Data breaches or security incidents involving third-party services

Processing Delays and Outages

We are not liable for:

• Delays in payment processing
• Service outages or technical difficulties
• Loss of data due to system failures
• Interruptions in service availability

Limitation of Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS
• LOSS OF DATA
• BUSINESS INTERRUPTION
• DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE SERVICE

Maximum Liability

Our total liability to you for any claims arising from the use of the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

9. Intellectual Property Rights

Our Rights

DonorLog and its content, including but not limited to:

• Software, code, and technology
• User interface design and layout
• Text, graphics, and images
• Trademarks and service marks

are owned by us and are protected by intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose, subject to these Terms.

Restrictions

You may not:

• Copy, modify, or distribute our intellectual property
• Reverse engineer or attempt to extract source code
• Use our trademarks or service marks without permission
• Remove or alter copyright notices

User Content

You retain ownership of any content you submit to the Service, but you grant us a license to use, store, and display such content as necessary to provide the Service.

10. Termination

Termination by You

You may terminate your account at any time by contacting us or using the account deletion features within the Service.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• We are required to do so by law
• We discontinue the Service

Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• We may delete your account and data
• Any outstanding obligations remain your responsibility
• Refunds will be handled according to our refund policy

11. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

Dispute Resolution

Before pursuing legal action, we encourage you to:

• Contact us directly to resolve issues
• Attempt informal dispute resolution
• Consider mediation if appropriate

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

12. Changes to Terms

Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Service.

Notification of Changes

We will notify users of significant changes by:

• Posting the updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices within the Service

Continued Use

Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: glaceitca@gmail.com

We will respond to your inquiry within a reasonable timeframe.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Service and supersede all prior agreements and understandings.